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Our Terms & Conditions and Your Rights
We want you to have a good experience in your dealings
with us, so we have no hesitation in publishing our
terms and conditions for sales to you, and your rights
under UK law as a purchaser.
Nothing in the terms of this contract affects your
statutory rights as consumers.
Our Guarantee/Warranty
Unless otherwise stated, our Guarantee/Warranty covers
the products we offer for sale against faulty materials
and workmanship for a period of 12 months from the
purchase date. This guarantee/warranty is in addition
to your statutory rights.
Postage costs.
Postage cost for the UK is £3.95 per order.
Please call for a quote for sending parcels outside
the UK before ordering.
Your Order
We will confirm the price of goods and carriage (if
any) at the time of your order together with an order
number, and the total price of your order. If the
order is received by 2 pm, and the goods are in stock,
we will do our best to dispatch the same day by carrier.
Our carrier does his best to deliver within 2-3 days
and a signature will be needed by our carrier as
proof of delivery. We can arrange delivery to a work
address. Addresses outside the mainland UK (Ireland
,Scottish isles or worldwide ect. ) we will use Royal
Mail who take 5-10 days for delivery but this can
vary for each country.
If there is a delay in our dispatch of your order,
we will advise you accordingly. In the event that delivery
to you would be greater than 7 days, we will also advise
you of this, and ask if you wished to proceed with
the order.
Your Right To Cancel
Purchasers, who buy via the internet, mail order or
other 'distant' method, and not in our showroom,
have the right to cancel your contract (order) with
us. Unless the law permits otherwise, you have a
right to cancel your order in the following circumstances:
- • in the case of goods, you can cancel from
the date of the contract and up to 7 working days,
starting from the day after you receive the goods
You must inform us in writing of your decision to
cancel, by e-mail or First Class mail.. You must obtain
a "Returns Number" from us to display prominently
on the outside of each package you are returning. Your
responsibility is to return the good in their original
condition, carriage paid, with all the packing materials,
boxes etc. and unopened to our address. We will refund
your purchase price in full for goods received in the
above condition within 30 days of your notification
to cancel, we will charge our postage cost for the
goods and also a 10% re-stocking fee.
Our Returns Policy
ALL GOODS RETURNED MUST HAVE A RETURNS NUMBER ISSUED
BY US. THIS NUMBER MUST BE CLEARLY DISPLAYED ON THE
OUTSIDE OF EACH PACKAGE RETURNED.
Goods sold to visitors to our showroom may be returned,
carriage paid and unopened, within 7 working days,
for exchange, if you decide, for any reason you do
not want them.
Goods sold via the internet or any other means may
be returned, carriage paid, if faults occur during
the warranty period. For new goods this is 12 months
from the date of purchase. We will either repair or
replace at our discretion.
Returns sent to:-
Omega sports, 25 Stanmore crescent, Luton. LU3 2RJ.
General Terms
We accept most credit cards including Switch and Delta
payment cards. Cheques need a minimum of 5 working
days clearance time before goods are dispatched.
Only send cash by Special Delivery post in a strong
envelope. Cash, Bankers Draft and Building Society
cheques ensure immediate dispatch of products in
stock.
Cheques made payable to “Omega sports”.
Goods in stock are dispatched immediately payment
is taken. Payment is not deducted for goods out of
stock, until they are ready for dispatch when payment
and delivery charges, if any, will be deducted (unless
they are a part order paid for by cheque.
All goods dispatched need a signature on delivery,
so when giving a delivery address make sure someone
will be available to sign for them. Goods will be dispatched
as stated in the carriage details below unless agreed
otherwise.
Prices and specifications are correct at time of
going to press, but are subject to change without notice.
Goods are subject to exchange rate fluctuations and
supplier price increases. Unless otherwise stated,
goods are warranted to be free from defects in material
and workmanship for a minimum of one year from the
day of purchase.
Goods to be returned to us for inspection or repair
must be authorized first and all transportation costs
are the returnee's responsibility.
Goods remain the property of Omega Sport
until paid for in full.
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